T&C’s and Privacy Policy

Please see below for my Privacy Policy and general Terms and conditions.

When undertaking any training with me, you are bound by these terms. Before any Personal training commences I would have asked that these are read and you will confirm this by signing the agreement.

Privacy Policy:

The below outlines how I (Delta Charlie Fitness and Wellbeing) will take clients (you/your) information and personal details, store them and what purposes they will be used for.

1.      Contact information including emails, phone numbers and social media details.

a.      I will take these details to allow me to contact you and communicate with you effectively. Once this information has been provided to me I will continue to use it until advised otherwise by you

b.      I will store your contact details at home on my laptop, ipad, phone and cloud

c.      It will not be used for any other purpose accept for the service you have enquired about or the service you subscribe to

d.      I will not distribute your contact details to any third party

e.      I will hold your contact information for 12 months after we cease to be in direct contact with one and other

 

2.      Medical and general fitness information including but not limited to, previous ailments, injuries, exercise routines, prescribed drugs, blood pressure, weight, height, fat percentage, body composition, measurements and etc.

a.      I will record these details to enable me to carryout my job effectively and may from time to time refer to them.

b.      I will store your details at home digitally on my laptop, ipad, phone and cloud. If paper Pre-Activity Readiness Questionaires (PAR-Q) have been completed these will be scanned and destroyed.

c.      I will not share this information with anyone accept in the event of an emergency or my insurance company in the event of a claim

d.      I will hold this information for 24 months after we cease to be in direct contact with one and other

 

3.      Photographs will be taken by myself or you during sessions and classes held in the gym, my studio or outdoors. See your rights below for further information on this.

a.      I will use my phone or Ipad to take pictures of you while exercising to use for progress monitoring.

b.      I will store your details at home digitally on my laptop, ipad, phone and cloud.

c.      I will from time to time post pictures on social media sites including Facebook and my website. On occasion I may ask if I can share a picture that I or you have taken. However, I will sometimes share pictures without obtaining your permission. 

d.      I will hold pictures on my own devices for 36 months. Facebook will store pictures as per their guidelines. I will never delete pictures from my own website of social media accounts unless advised by you.

 

4.      General communications, correspondence and exercise routines

a.      I record all workouts to carryout my job effectively and deliver you the service you need and have subscribed to

b.      I will store your details at home digitally on my laptop, ipad, phone and cloud.

c.      I will not share this information with anybody unless you request this

d.      This information will be stored for 24 months

 

Your rights, responsibilities and information about the above.

1.      Upon signing the PAR-Q and agreeing to personal training by me, you agree to all of the above terms.

2.      If you wish to see any information I hold on you including photographs, this can be requested at any time

3.      If you do not wish to have any pictures taken, stored or shared on websites or social media, you can advise me at any time. Refer to points 1 and 2 regarding pictures. If you wish for me to delete any picture or video please advise any time. It will always be assumed that you are happy for pictures to be taken and shared unless otherwise advised

Any requests for information can be made via email: david@dcfitwell.co.uk, Telephone: 07805202045 or mail: DC Fitness and Wellbeing, 9 Elwick gardens, Pl3 6LU.

 

General T&C’s for Personal Training 1:1/1:2/1:3

  1. Client must be on time. Time will be agreed before session and if client is late, it will not always be possible to make up lost time and this will be at the discretion of DCFW.
  2. If you arrive at the gym before your time, please wait outside or in your car. Client is not to disturb another session to advise of arrival. I will always come to meet you or message when session ready to start.
  3. When DCFW is meeting you at a place of your choice, he will contact 15 minutes before arrival via text, FB or the App to confirm.
  4. If client has agreed in writing or email to a package or price of sessions this is the agreed rate. DCFW reserves the right to increase the cost of sessions at any time but not to a package.
  5. Sessions are to be paid for immediately afterwards unless agreement in place or at the discretion of DCFW
  6. Packages are to be paid for before the first session commences
  7. If a plan or package is bought at a discounted rate and over a set period of time, 12 weeks for example, then this is the timeline. If you miss a session due to illness, weather or any other matter this is at clients loss and will not be added on at the end. If an injury has occured DCFW will in some circumstances take this into account, stop the sessions and re-start when fit to carry on. No refunds will ever be given for packages purchased, in part or full.
  8. If client is paying session by session, this is booked on a 2 weekly basis. If a client cannot make the session booked, it’s at the discretion of DCFW whether this session is paid for. DCFW will require 2 weeks notice if you wish to stop having sessions and if sessions are booked in they will be charged for. By signing this agreement, client agrees that they will provide written notice upon termination and if sessions stopped without notice they may also be subject to recovery costs of £100 plus cost of sessions.
  9. If client agrees to have ‘X’ amount of sessions per week and then does not have these in a 7 day period, they will pay the non-discounted rate per session as per my prices page @ dcfitwell.co.uk. Same applies if a change in training pattern occurs.
  10. DCFW will often take photos during sessions. If client does not wish these to be shared on social media they are to advise at the earliest opportunity as per my privacy policy

DC Personal Trainer Plymouth. Full Business name and trading name is Delta Charlie Fitness and Wellbeing.